Tag: Manjula

what keeps us going?

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What keeps us going?

the things that can motivate people in corporates, works for Manjula too!

Guests are usually amazed by Manjula, (I am constantly!)  particularly when they realise something of her poor background and education, not to mention the difficulties she’s faced. As we all know, she’s extremely capable in running the BnB and shows great wit and intelligence in her day to day interactions. This is the woman who wouldn’t sit in the same room as me (traditional deference) when she first started working for me. Yes FOR me, not me working for her, as it is now! Yes for those who’ve met her it might be difficult to believe that I was once the boss 😉

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In another world I’m also a corporate trainer.

One of the workshops I’ve helped design and deliver may help provide insights. It’s about Engaging Employees and we have a three stage model to help businesses Motivate, Mobilise and Measure. As part of this workshop we get participants to watch and discuss a RSA Animate video by Daniel Pink about then surprising thing that motivates people. Take a look for yourself at

What motivates people?

I can see this at work in Manjula.

Pink highlights three key motivating factors beyond cash or remuneration, these are: autonomy, mastery and purpose. In Manjula’s case she
-has the latitude to make decisions
– is good at many things in particular making people feel at home and her cooking, (and she knows it!)
-has a clearly defined purpose and knows how to achieve it.

Running a BnB is one of those jobs where people’s satisfaction is easily observed and absolutely critical, the purpose it pretty obvious and very importantly….. one’s ability and effort has a direct and recognisable impact.

That’s why we love it so much. It’s one of the few things I’ve done in my various careers that brings such immense personal satisfaction, thanks to you guys!

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And well let’s not forget, it has also brought Manj and I together 😉

three weeks later

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It’s now been over three weeks, since our last visit to the Regional Passport Office (RPO), and the Houston incident, the letter was sent to the headteacher, she replied confirming the TC was legitimate and to sent a letter back to the RPO within three days. Spot on.

Then a vacuum, we’re lost in Space….what’s holding it up now?

I call them, on average, every two days. I get the standard answers, it’s being dealt with, it will be approved by the end of the day, the officer has it…. blah blah blah

I send emails and a fax, then I give you, me and Manjula a rest,

I’m back on the case today.

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[If you’re getting confused about timings, think what it’s like for us, we’re now ‘Back to the Future’ So real time and bloglet time creeps closer together]

 

 

but how easy is it to manage Manjula?

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“come on, you’re supposed to be an experienced manager from across the sectors, a consultant and trainer, known for his adaptability (?) and ability to communicate, and now with some great insights into India and with almost forty years experience.. ”

” Yes but…..”

well here was the first attempt, a Job Description on a whiteboard.

 

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can we apply for a passport please?

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What’s in a name? is it lucky No 7?image Ducks in a row?

 

Well, yes… well, we almost have gathered together all the relevant forms of ID so we are  ready to dive into the duck pond! there is just one more thing to do before we can submit the application on-line.

 

It’s  to visit an advocate for Manjula to sign an affidavit declaring who she is and hasn’t any criminal record etc etc.

if they accept this at the Passport office it will speed things up considerably as the police verification visit can then be AFTER the issuing of the Passport

We’ve also had to make some momentous decisions which we will share at a future date!

 

We find a very helpful advocate and the document is signed. We’re ready..

 

 

 

 

You’ve asked for more detail

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What’s in a name 6B?

Well, we seem to have ‘hit a chord’ with our imaginary board game.  There has been interest via facebook, our web site and directly to our blog.  Here’s a little more detail to satisfy your thirst. Rememeber, we’re doing this to get a passport!

PAN card, Manjula has already registered to pay tax. It was relatively easy, handled by our accountant.

PAN Card

We shoot ahead with this one! Maybe it’s not exactly playing the game but we did apply in advance, almost as a ‘dry-run.’

The PAN card is a registration to pay tax and is useful, amongst other things, to prove one’s name.

 

 

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The Aadhar Card is the Indian name for the ID card, now becoming familiar the world over.

It works as a universal ID to help access a whole range of services.  Based on biometrics (really?)  it’s invaluable BUT… in Manjula’s case, she was listed as a male, name was incorrect and it was an old address. (no comment) So there needed to be significant changes (really!).

What is cool about this system is, it’s all amendable online: no brokers (aka middlemen), no need to visit offices nor queing. Absolutely fab!  Requests to amend the details are submitted online. Updates are dealt with at a contact centre and confirmed or rejected via Email and SMS (text)  At this stage, I’m overcome with serious enthusiasm.

I register with the system. (as Manjula of course… your wouldn’t believe how much her reading and computer skills have really, come-on 😉 )

I amend everything ALL at once. BIG BIG mistake. ALL rejected. Now then Stephen, listen up, less of the ‘bull in a China shop’ or ‘at a gate?’ go at it a little more gently.. Shanti Shanti. OK, so I submit the changes one by one,  waiting each time for the confirmation of success before trying the next.

Sorted! Big achievements all round.

Quackety Quack

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But next, we need proof of her address to show she has lived a for over a year at Moksha ‘Manor.’ An accepted way to do this is a bank account.

A stroke of luck.

I opened an account for Manjula years ago. With a couple of changes, a passbook newly printed off, her photo added together with  a print off of the transactions of the previous year, a letter from the bank manager with a stamped photo of Manjula and Ducks away!

 

 

imageand finally, (I’m joking.. its not finally, stay with us guys) we need evidence of her Date of Birth.

In a traditionally informal society, such as this and especially for those people from a poor background, they would generally, not have a birth certificate.  Evidence of their age and date of birth would therefore usually come from the school leaving or transfer certificate.

We’d first obtained it as part of the PAN process but needed to get it re-issued. sorted easily.

There’s another Donald Duck!

 

 

So we now have formal evidence of Manjula’s name, gender, image, her father’s name, her date of birth, age, and address (for over a year).

You might feel a bit exhausted just hearing the story.

I can assure you it’s been quite an ordeal just getting to this stage.

In real time (ie not blog time) it has taken months!

We’re now in a position to apply online for a passport…… What does the future hold?

 

 

 

 

 

 

we’re getting closer to the passport application…

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what’s in a name? No 5

to apply for the passport, we now need to gather various forms of ID but here is a stroke of luck. There is a quicker way to get a passport, known as TADKAL. Unfortunately, Manjula can’t apply under this scheme as you need to get a letter of support from a senior civil servant ( a way of institutionalising, it’s who you know!) and we don’t know one. However, the Government minister has recently announced a way to apply for a passport which is a sort of half-way-house. If Manjula has the correct ID and a signed affidavit she can speed up the process, get the passport quicker as a visit from the police would be held AFTER it’s issued. fab!

 

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Why tell Manjula’s story?

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Manjula’s Story

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Manjula is from a poor background.

Her poverty, family instability and the consequences of being a woman in a patriarchal society are not atypical. She has shown great determination, fortitude, even stoicism. It’s a common story for Indian women (and men) coming from difficult backgrounds and managing to survive through challenging life circumstances.

Manjula’s story helps illuminate what life is like for so many people living in contemporary India. There maybe, explosive growth of the economy and with it the middle classes – we can see the evidence in many ways – higher disposable income, spare money sloshing around, leisure holidays, the shift to the cities, flash cars, house dogs, you name it, it’s here.

But as with everywhere else in the world, probably more so here, in India, the rich and poor have traditionally lived ‘cheek by jowl’ yet as the economy grows people are left out and left behind. The distance between the rich and poor actually becomes greater. There is always the risk that their story is not told nor realised, their needs forgotten, a myopia of the modern age.

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Manjula’s fortunes, have changed, she has seized the opportunity of running Mysore Bed and Breakfast and in many, ways she not only survives but thrives. So, she’s sort-of-moved-on but is still a bridge between those different worlds and hence provides invaluable insights. I, therefore, believe it’s all the more critical that we share her story, her experiences and her world.

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Of course, I’m in no way, biased. She is, of course, a beautiful woman of great character, with wonderful beguiling wit  combined with an astonishing tolerance and resourcefulness….

The story shared through this site, comes from recordings she has made, the tales she tells me and our shared experiences since I came to live in Mysore six years ago when I first met Manjula.

…. do join us on our journey.

what’s in a name part 3

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so to get the PAN (registered for tax) card, for Manjula. I need to find proof of address , Photo ID and Date of Birth. It’s a bit like a board game, throw the dice, move forward a few steps, teeter a bit on the edge and run the risk of falling back a step or two.

In my view, this will help in our ultimate aim of obtaining a passport

Simple:

proof of address comes from her election ID card

nah, that will not do, its got the wrong address and name, so what else can we use? Thankfully, I used to match her savings: rupee for rupee, so I’d set up a bank account for her years ago and yes…….. it’s got her proper name and address. So there is a BIG tick for the bank pass book. Result!

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But we do need something with her name on it and photograph …. believe it or not, even though the address and father’s name is wrong we can go with the election ID card, astonishing, but eh beggars can’t be choosers, so just don’t tell anyone… great stuff, we’re at tick no 2.

Photo ID, the election card

 

In these situations, the evidence for the date of birth, if a birth certificate is not available, is the school leaving certificate or as in Manjula’s case, her TC or Transfer Certificate. She didn’t last more than a very short time at school so there wasn’t a formal leaving as such! So off we went to the school she last attended in Bamboo Bazaar in Mysore, around 35 years ago. Your wouldn’t believe it. Once Manjula, had explained what we were after, the current head teacher, reached into her cupboard for one of (only a few ledgers to cover so many years!) and started checking dates and names. After a couple of false trails she found her entry. Astonishing! She completed a new TC, paid up and they posed for our commemorative photo. Result…….. tick no 3

 

 

 

It’s taken sometime but we’re on our way, so I take the documents to the accountant.

 

 

 

what’s in a name? part 2

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So what to do next?

remembering that our eventual aim is to get Manjula a passport, but let’s build up to the big tasks and start with something more straightforward

a simple first challenge was to get a PAN card for Manjula. You get a PAN card when you register to pay taxes. Country needs people to pay taxes so you’d expect it to be relatively easy. Well it, sort of, is and I’ve got one (as has the company), so it can’t be that difficult, can it?

pics of ID cards have been removed

This would be important as would be to learn from the process of obtaining it, we’d need to get Manjula’s various ID’s in line (rather like ducks) and the card itself would be a valuable addition to helping create a formal identity suited to the modern age 😉 yeh, right! what are we waiting for?

So the man to manage the process would be Ganesh, my very able accountant. He copes with my idiosyncratic accounting practices, so is nothing, if not flexible and adaptable.

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But of course, the balloon (ie me, do check our business card) is ‘the fixer’ or is it gopher?

 

First stage is to get her three forms of ID that show her photo, name, Date of Birth and address… now let me just find them out…….

I’m so happy ….

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I’ve just returned from walking Lucy, the dog. Manjula the light of my life, my muse, catalyst and creator who is at the heart of my happiness here is away at the moment. She’s on a brief holiday visiting her mother. What a gap I’ve become so used to her being here to greet me when I return home… with her warm smile and little jokes. Yesterday, before leaving, she declared that there was a cockroach in my bed… ha ha… I went there, only to find she’d changed the bed. Her jokes maybe come from hanging around with guy from Yorkshire for over five years! Poor her..

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You may have already come to know her, if you’re among the over 1,000 guests that have visited here at Mysore Bed and Breakfast. If so, you’ll know exactly what Im talking about in my ham fisted way. Many of you have assumed that we were more than partners in the business sense and I can reveal, its true. For some time now- Ive known that I love and cherish her dearly.

So there it is ….. announced to the world. Manjula is the love of my life.

I’ll use this record of our life here in Mysore to introduce more of this wonderful woman wherever possible using her own words.

Stephen