Category: Manjula’s Story

I’m sick of seeing the Passport service home page

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and the message… “application being reviewed by the Regional Passport office” which is a completely useless update.

So we’re all going to have a break and not do the passport blog thing over the weekend.

I can hear the sighs of relief and hip hip hoorays reverberating around the Facebook and blog world…. 😉

To bring it, nearly up to date (blog time is like winter time as its a bit behind) so far, we’ve:

  • revised and amended Manjula’s ID ( Aadhar card) so it is now correct and consistent,
  • visited the Bank manager for documents  to prove her address,
  • obtained the TC (transfer certificate from her school)
  • applied and received a PAN (tax card) card,
  • sworn an affidavit with the advocate,
  • submitted the online application and documents,
  • attended the Bangalore office to actually submit the application itself and for Manjula to be interviewed,
  • met the police,
  • neighbours signed forms and verification report gone from Police to Regional Passport Office.

phew……

It’s cost thousands of Rupees, endless meetings, hours on the internet and in traffic and a ton more grey hairs

and I’ve learned a LOT

but there is the risk of it taking over and lethargy air got there first, so let’s have a nice relaxing weekend and a cycle trip with Simon in the morning

passport service, a deserved award winner?

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I must congratulate the passport service on gaining triple ISO certification and its various digital awards.

In my view, and I say this as a sometime consultant who has reviewed services and systems in the Government, not-for-profit and corporate worlds, a system and service is best judged on how well it performs when everything doesn’t go smoothly or according to some abstract plan. It should perform even better when it doesn’t go to plan. It’s essential that a citizen’s service such as this can be properly accessed by all sectors of the community including the poorest, least able and uneducated. Only then should it be considered a success and have met its objectives.

It’s critical that individuals operating the system should be able to spot problems and resolve them, with flexibility and an absolute focus on serving the recipient.

OK, rant over but it’s hard to convey how powerless this makes one feel because as you’ve probably guessed, I don’t think the service has performed well.

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we’ve got the service on our side

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Ok ok we were disappointed that we weren’t getting the new slick service promised by the minister. BUT we do have two other services on our side:

The police service are with us and on the job. They might be a bit traditional BUT we’ll have no worries

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Thankfully,  we’ve also got the SMS service also ‘on our side’ otherwise it might be confusing and not very fast.

So its happening

Manj has met the Policeman, neighbours sign to say Manjula is who she says she is and lives here. Result!

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Our SMS arrives on Stephen’s trusty phone (it even gets a chortle from our friends in Mysore!)

they come fast fast and furious, usually in the middle of the night…

Your GSC no. for Passport verification is xxxxxxxx. Contact Nazarbad PS for verification. Courtesy: Police Computer Wing 20/02/16

Your Passport Verification is complete. Contact your Passport Office. Courtesy: Police Computer Wing. 05/03/16

Police report has been submitted by your Thana and its under review at Commissioner Office, District Mysuru city. 09/03/16

Police report not yet finalised by Commissioner Office, District Mysuru City (Mysuru). Contact Police for details 11/03/16

xxx Police has submitted clear report for your current address. 11/03/16

called at Police Commissioner, report has gone to the RPO, I called, they received it. OK the final bit did take ten days but it’s sorted. The Police service has had to deal with 800 verification reports just for passports. It must take a heavy toll.

the SMS service has now gone quiet

When we get back home..

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At our interview the assistant passport officer stated that they would issue the passport and get police verification (they visit your home to check you’re who you say you are and that you live there) done afterwards and When we get back home….. We realise. He wasn’t telling the truth.

imageThe passport will NOT be issued until after police verification and there is a statement about verifying original documents. This isn’t going to be as straightforward as we once thought and it’s going to take longer. It was clearly a waste, doing the affidavit and following the ministerial announcement.

 

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can we apply for a passport please?

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What’s in a name? is it lucky No 7?image Ducks in a row?

 

Well, yes… well, we almost have gathered together all the relevant forms of ID so we are  ready to dive into the duck pond! there is just one more thing to do before we can submit the application on-line.

 

It’s  to visit an advocate for Manjula to sign an affidavit declaring who she is and hasn’t any criminal record etc etc.

if they accept this at the Passport office it will speed things up considerably as the police verification visit can then be AFTER the issuing of the Passport

We’ve also had to make some momentous decisions which we will share at a future date!

 

We find a very helpful advocate and the document is signed. We’re ready..

 

 

 

 

You’ve asked for more detail

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What’s in a name 6B?

Well, we seem to have ‘hit a chord’ with our imaginary board game.  There has been interest via facebook, our web site and directly to our blog.  Here’s a little more detail to satisfy your thirst. Rememeber, we’re doing this to get a passport!

PAN card, Manjula has already registered to pay tax. It was relatively easy, handled by our accountant.

PAN Card

We shoot ahead with this one! Maybe it’s not exactly playing the game but we did apply in advance, almost as a ‘dry-run.’

The PAN card is a registration to pay tax and is useful, amongst other things, to prove one’s name.

 

 

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The Aadhar Card is the Indian name for the ID card, now becoming familiar the world over.

It works as a universal ID to help access a whole range of services.  Based on biometrics (really?)  it’s invaluable BUT… in Manjula’s case, she was listed as a male, name was incorrect and it was an old address. (no comment) So there needed to be significant changes (really!).

What is cool about this system is, it’s all amendable online: no brokers (aka middlemen), no need to visit offices nor queing. Absolutely fab!  Requests to amend the details are submitted online. Updates are dealt with at a contact centre and confirmed or rejected via Email and SMS (text)  At this stage, I’m overcome with serious enthusiasm.

I register with the system. (as Manjula of course… your wouldn’t believe how much her reading and computer skills have really, come-on 😉 )

I amend everything ALL at once. BIG BIG mistake. ALL rejected. Now then Stephen, listen up, less of the ‘bull in a China shop’ or ‘at a gate?’ go at it a little more gently.. Shanti Shanti. OK, so I submit the changes one by one,  waiting each time for the confirmation of success before trying the next.

Sorted! Big achievements all round.

Quackety Quack

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But next, we need proof of her address to show she has lived a for over a year at Moksha ‘Manor.’ An accepted way to do this is a bank account.

A stroke of luck.

I opened an account for Manjula years ago. With a couple of changes, a passbook newly printed off, her photo added together with  a print off of the transactions of the previous year, a letter from the bank manager with a stamped photo of Manjula and Ducks away!

 

 

imageand finally, (I’m joking.. its not finally, stay with us guys) we need evidence of her Date of Birth.

In a traditionally informal society, such as this and especially for those people from a poor background, they would generally, not have a birth certificate.  Evidence of their age and date of birth would therefore usually come from the school leaving or transfer certificate.

We’d first obtained it as part of the PAN process but needed to get it re-issued. sorted easily.

There’s another Donald Duck!

 

 

So we now have formal evidence of Manjula’s name, gender, image, her father’s name, her date of birth, age, and address (for over a year).

You might feel a bit exhausted just hearing the story.

I can assure you it’s been quite an ordeal just getting to this stage.

In real time (ie not blog time) it has taken months!

We’re now in a position to apply online for a passport…… What does the future hold?

 

 

 

 

 

 

What’s in a name 6

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All we want is a passport, so Manjula can visit the UK. Is that too much to ask?

Well it feels so much like a board game we’ve created our own. Looks complicated? Well it is!

We’ve had to find four items of ID to prove:

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name

gender

address

date of birth

and ensure they are all accurate and consistent (no mean feat).

Move down each vertical line to realise each of the things we’ve had to complete. Sometimes we’ve had to create something from scratch, with others we’ve amended most of the key details, with others, well we’ve been running alongside Alice for some of the way and no were not mad, yet!

This is however, only part of the journey and until we’d got all these forms of ID we were unable to submit the application for Manjula’s passport. Well we’ve passed another significant milestone and we are now ready to apply.

imageImagine you are a poor illiterate person. Admittedly, if you’re poor, you’ll be less likely to require a passport, but that’s to miss the point. I reckon most people would find this intimidating. Bureaucracy seems to be designed to hinder people and not to help. When you understand the complexity of something that should be relatively simple you can see how disabling this is and how ‘brokers’ are so necessary in life. All this causes stress ( I can vouch for that) and money!!

we’re getting closer to the passport application…

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what’s in a name? No 5

to apply for the passport, we now need to gather various forms of ID but here is a stroke of luck. There is a quicker way to get a passport, known as TADKAL. Unfortunately, Manjula can’t apply under this scheme as you need to get a letter of support from a senior civil servant ( a way of institutionalising, it’s who you know!) and we don’t know one. However, the Government minister has recently announced a way to apply for a passport which is a sort of half-way-house. If Manjula has the correct ID and a signed affidavit she can speed up the process, get the passport quicker as a visit from the police would be held AFTER it’s issued. fab!

 

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Why tell Manjula’s story?

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Manjula’s Story

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Manjula is from a poor background.

Her poverty, family instability and the consequences of being a woman in a patriarchal society are not atypical. She has shown great determination, fortitude, even stoicism. It’s a common story for Indian women (and men) coming from difficult backgrounds and managing to survive through challenging life circumstances.

Manjula’s story helps illuminate what life is like for so many people living in contemporary India. There maybe, explosive growth of the economy and with it the middle classes – we can see the evidence in many ways – higher disposable income, spare money sloshing around, leisure holidays, the shift to the cities, flash cars, house dogs, you name it, it’s here.

But as with everywhere else in the world, probably more so here, in India, the rich and poor have traditionally lived ‘cheek by jowl’ yet as the economy grows people are left out and left behind. The distance between the rich and poor actually becomes greater. There is always the risk that their story is not told nor realised, their needs forgotten, a myopia of the modern age.

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Manjula’s fortunes, have changed, she has seized the opportunity of running Mysore Bed and Breakfast and in many, ways she not only survives but thrives. So, she’s sort-of-moved-on but is still a bridge between those different worlds and hence provides invaluable insights. I, therefore, believe it’s all the more critical that we share her story, her experiences and her world.

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Of course, I’m in no way, biased. She is, of course, a beautiful woman of great character, with wonderful beguiling wit  combined with an astonishing tolerance and resourcefulness….

The story shared through this site, comes from recordings she has made, the tales she tells me and our shared experiences since I came to live in Mysore six years ago when I first met Manjula.

…. do join us on our journey.