Doing our LEVEL BEST

Jill and I, top row and left, led our team of managers of the Kirklees government section that provided services to disabled people, in the 1990s.

Disability Services included day and residential centres, equipment and adaptations to their homes, WORKLINK to get integrated employment, daily meals, care at home, social work and housing.

I have very fond memories of our time together and the dynamic team we created that made a difference in so many people’s lives.

We were fortunate and known for a programme of work (LEVEL BEST) to be able to involve disabled people in telling us what they wanted from the services leading to a series of innovations, including ….

– information service

– advocates to help people understand and get the services they needed

– community based daytime activities

– integrated housing

– disabled people’s electronic village hall providing access and training to computers

– a shop selling equipment

– accessible transport service to the wider disability community.

…and a conference to pass on our learning to other organisations.

We were a wonderful team, at a special time who found ways to do things differently .

Thanks guys.

Footnote

LEVEL BEST was a campaign of different methods such as: a reference group, market research panels, public meetings, interviews, to involve disabled people in telling us what they wanted from a reorganised public service. It led to a business plan and fundamental reorganisation of the overall service.

After footnote

That was thirty years ago. Unfortunately the money available to provide such services is reduced and demand has increased. Political priorities change. People are however continuing to provide essential services in difficult circumstances.

It’s history, not

In the late 80’s and early 90’s

I was proud to be part of a bold experiment.

The Level Best campaign invited disabled people, carers, professionals to get involved. To explain what they wanted to see from council services in Kirklees in West Yorkshire, taking in the conurbations of Huddersfield, Dewsbury, Batley and the surrounding rural areas.

It was small scale, focused on a specific community of interest and primarily about local welfare services.

It involved a reference group, not unlike an assembly, public meetings, focus groups, research questionnaires a range of techniques drawn from different professional and community approaches.

It resulted in significant local changes and showed how engaging people effectively brings real and lasting results.

There are many examples of how measures to promote people’s active participation can make a real difference in governance and the quality of our lives. We need to take these lessons to change the way our societies and their institutions work.

One such idea is presented here.

The constructive pressure from Extinction Rebellion (XR) and the opportunities afforded by adopting ideas such as citizens’ assembly and localised practical responses to our challenges will help us develop a more sustainable approach to life that can arise from the people themselves and provide opportunities that are different from traditional work models.

We need to think and act differently.